'新工单数', 'star 0' => '一星', 'star 1' => '二星', 'star 2' => '三星', 'star 3' => '四星', 'star 4' => '五星', 'Not evaluated' => '待评价', 'resolved' => '已解决', 'unresolved' => '未解决', 'No data available' => '暂无数据', 'Percentage of satisfaction' => '满意度占比', 'Resolution rate' => '解决率', 'Satisfaction' => '满意度', 'Proportion of solution rate' => '解决率占比', 'average value' => '平均值', 'Satisfaction ratio of work order solution' => '工单解决满意度比例', 'Work order submission trend chart' => '工单提交趋势图', 'Proportion of work order problem solving rate' => '工单问题解决率比例', 'Total number of work orders' => '工单总数', 'Communication in progress' => '沟通处理中', 'Total open bill' => '总未结单', 'To be assigned' => '待分派', 'Work order trend' => '工单趋势', 'today' => '今天', 'yesterday' => '昨天', 'Last 7 days' => '最近7天', 'Last 30 days' => '最近30天', 'Last month' => '上月', 'This month' => '本月', 'Designated date' => '指定日期', 'Work orders' => '份工单', 'Overall response time' => '整体响应时间', 'Average response time' => '平均回复时间', 'Average solution time' => '平均结单时间', 'Average first response time' => '平均首次响应时间', 'Category work order quantity top 10' => '类别工单量TOP10', 'Work order category' => '工单类别', 'Number of work orders' => '工单数', 'Proportion' => '占比', 'Top 10 orders received by engineers' => '工程师接单量TOP10', "Top 10 engineers' response speed" => '工程师响应速度TOP10', 'Engineers' => '工程师', 'Engineers Work order quantity' => '接单量(含经手)', 'Avg Response Time' => '平均响应时间', '%s hour %s minute' => '%s时%s分', 'No data' => '无数据', 'The start time must be less than the end time' => '开始时间需小于结束时间' ];