{include file="common/sidenav" /}

工单详情 {eq name="isUser" value="1"} 我的工单 {else/} 工单列表 {/eq}

  1. 已提交
  2. 已分派
  3. 正在处理
  4. 已评价
编号：{$row.id}
{volist name="basicField" id="field"}
{$field.title}：{$field.value}
{/volist}
相关产品/服务：{$row.category.name}
紧急程度：{$row.urgentrank.name}
状态：{$row.status.pc}
操作： {if $row.urging}催办{/if} {if $row.close}关闭工单{/if} {in name="row.status.number" value="2,3,4"}{eq name="isUser" value="1"}评价工单{/eq}{/in} {in name="row.status.number" value="1,2,3"}{eq name="isUser" value="0"}转接工单{/eq}{/in} {eq name="isUser" value="1"}{eq name="row.status.number" value="5"}删除工单{/eq}{/eq}
{eq name="isUser" value="0"}
{:token()}
转接给
{/eq}
{volist name="engineers" id="engineer"}

{$engineer.title}

{$engineer.introduce}

{if $engineer.all_order_number}
处理工单数
{$engineer.all_order_number}
{/if} {present name="$engineer.average_solve_time"}
平均解决时间
{$engineer.average_solve_time}
{/present} {present name="$engineer.average_first_response"}
平均首次响应
{$engineer.average_first_response}
{/present}
微信号
{$engineer.wx}
QQ号
{$engineer.qq}
手机号
{$engineer.user.mobile}
邮箱
{$engineer.user.email}
{/volist}

沟通记录

    {volist name="records" id="record" empty="
    暂时还没有沟通记录...
    "}
  • {eq name="record.sender" value="engineer"}
    {else/}
    {/eq}
    {$record.createtime_text}    {$record.sender == 'engineer' ? $record.engineer.title:$row.user.nickname}
    {$record.message.html}
    • {/volist}
{lt name="row.status.number" value="4"}

我要反馈

{:token()} {include file="workorder/common/fields"}
{/lt}