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- <?php
- return [
- [
- 'name' => '__tips__',
- 'title' => '温馨提示',
- 'type' => 'string',
- 'content' => [],
- 'value' => '1. 发送邮件通知请先于:系统配置->邮件配置->配置好发件相关信息并发送测试邮件<br>2. 负载分配所有工程师:优先分配给接单量少的工程师<br>3. 技能分配:将工单按照`工单类别`的工程师设置,分配给对应的专业解决人员<br>4.若需开启短信通知,请参考<a target="_blank" href="https://doc.fastadmin.net/workorder/459.html">文档</a>进行短信模板的申请和配置',
- 'rule' => '',
- 'msg' => '',
- 'tip' => '',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'user_urging',
- 'title' => '用户催办',
- 'type' => 'radio',
- 'content' => [
- '不允许',
- '允许',
- ],
- 'value' => '1',
- 'rule' => '',
- 'tip' => '允许时,用户可催促工程师回复',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'engineer_close',
- 'title' => '工程师关闭工单',
- 'type' => 'radio',
- 'content' => [
- '不允许',
- '允许',
- ],
- 'value' => '1',
- 'rule' => '',
- 'tip' => '允许时,工程师可自行关闭工单',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'urging_rate',
- 'title' => '最大催办频率(分钟)',
- 'type' => 'number',
- 'content' => [],
- 'value' => '30',
- 'rule' => '',
- 'tip' => '工程师未回复时,每N分钟可催办一次',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'auto_close',
- 'title' => '工单自动关闭(小时)',
- 'type' => 'number',
- 'content' => [],
- 'value' => '72',
- 'rule' => 'required',
- 'tip' => 'N小时用户无回复,自动关闭工单(待评价)',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'distribution_type',
- 'title' => '工单分配方式',
- 'type' => 'radio',
- 'content' => [
- '循环分配所有工程师',
- '负载分配所有工程师',
- '技能分配-循环',
- '技能分配-负载',
- ],
- 'value' => '0',
- 'rule' => '',
- 'tip' => '新工单分配工程师的方式',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'notice_mail',
- 'title' => '发送通知邮件',
- 'type' => 'checkbox',
- 'content' => [
- 'user_order_handle' => '至用户->工单正在处理',
- 'user_got_reply' => '至用户->工单收到回复',
- 'engineer_new_order' => '至工程师->新工单',
- 'engineer_got_reply' => '至工程师->工单收到回复',
- 'engineer_urging' => '至工程师->用户催办',
- ],
- 'value' => 'user_order_handle,user_got_reply,engineer_new_order,engineer_got_reply,engineer_urging',
- 'rule' => '',
- 'tip' => '这些事件发生时,发送邮件给用户/工程师',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'notice_sms',
- 'title' => '发送通知短信',
- 'type' => 'checkbox',
- 'content' => [
- 'user_order_handle' => '至用户->工单正在处理',
- 'user_got_reply' => '至用户->工单收到回复',
- 'engineer_new_order' => '至工程师->新工单',
- 'engineer_got_reply' => '至工程师->工单收到回复',
- 'engineer_urging' => '至工程师->用户催办',
- ],
- 'value' => '',
- 'rule' => '',
- 'tip' => '这些事件发生时,发送短信给用户/工程师',
- 'ok' => '',
- 'extend' => '',
- ],
- [
- 'name' => 'show_engineer_info',
- 'title' => '工程师资料显示',
- 'type' => 'checkbox',
- 'content' => [
- 'all_order_number' => '处理工单数',
- 'wx' => '微信号',
- 'qq' => 'QQ号',
- 'mobile' => '手机号',
- 'email' => '邮箱',
- ],
- 'value' => 'all_order_number,qq,email',
- 'rule' => '',
- 'tip' => '用户可查看到的工程师资料',
- 'ok' => '',
- 'extend' => '',
- ],
- ];
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